PRIVACY POLICY

Selverra Studio respects customer privacy and is committed to protecting personal information shared through our website, enquiries, appointments, orders, and service communication.

Important Note: This document is professionally drafted for Selverra Studio website use. Please take final legal approval before publishing.

1. Introduction

Selverra Studio respects your privacy and is committed to protecting personal information shared by customers, website visitors, and enquiry users.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, book an appointment, make an enquiry, or purchase from us.

2. Information We Collect

We may collect the following information when you interact with Selverra Studio:

• Name • Mobile number • Email address • Billing and shipping address • Appointment details • Product enquiry details • Order and purchase details • Customer preferences • Feedback or communication shared with us • Website usage data, cookies, and device information

We collect only the information required to provide better service, respond to enquiries, process orders, improve customer experience, and communicate with you.

3. Payment Information

Selverra Studio does not store your card details, UPI PIN, net banking password, CVV, or sensitive payment credentials.

Payments made online may be processed through secure third-party payment gateways. Such payment providers may collect and process payment information as per their own security and privacy policies.

4. How We Use Your Information

We may use your information for the following purposes:

• To respond to enquiries

• To book and manage appointments

• To process orders, billing, shipping, and delivery

• To provide product details, pricing, and service support

• To send order updates and delivery details

• To share offers, new collections, event updates, or brand communication

• To improve our website, services, and customer experience

• To maintain records for accounting, legal, and business purposes

• To prevent fraud, misuse, or unauthorized activity

• To comply with applicable laws and regulations

5. Marketing Communication

By sharing your contact details with Selverra Studio, you may receive communication through phone, WhatsApp, SMS, email, or social media regarding products, appointments, offers, events, collections, and customer service.

6. Sharing of Information

Selverra Studio does not sell customer personal information.

We may share limited information with trusted service partners only when required, such as:

• Courier partners

• Payment gateways

• Website and technology service providers

• Marketing and communication service providers

• Legal, accounting, or compliance advisors

• Government or legal authorities, when required by law

Such sharing is done only for business, service, security, or legal purposes.

7. Cookies & Website Data

Our website may use cookies, pixels, or similar technologies to improve browsing experience, understand visitor behaviour, show relevant content, and improve website performance.

You may choose to disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

8. Data Security

Selverra Studio takes reasonable steps to protect customer information from unauthorized access, misuse, alteration, disclosure, or loss.

However, no online platform, data transmission, or storage system can be guaranteed to be completely secure. Customers are advised to use secure networks and avoid sharing sensitive information through unsafe channels.

9. Data Retention

We may retain customer information for as long as necessary for order records, legal compliance, accounting, warranty/service support, customer relationship management, and business requirements.

10. Customer Rights

Customers may contact Selverra Studio to update, correct, or request review of their personal information, subject to business, legal, and compliance requirements.

11. Policy Updates

Selverra Studio may update this Privacy Policy from time to time. The latest version will be available on our website.

12. Contact

For any privacy-related questions or concerns, customers may contact Selverra Studio through the contact details mentioned on the website.